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USB port not working

This is a discussion on USB port not working within the Droid RAZR Help forums, part of the Droid RAZR Support Forum category; So, my boss has a maxx and his is not recognized by a PC. I have re-seated the SIM, re-booted, and did a hard reset. ...

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  1. #1
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    USB port not working

    So, my boss has a maxx and his is not recognized by a PC. I have re-seated the SIM, re-booted, and did a hard reset. Debugging is checked also.
    Whenever I plug it in I get a message about the device drivers not being loaded properly. I even tried it on my PC that I plug my phone in to with no luck.

    Is there anything I'm missing before I call our VZW sales guy?
    If you find yourself in a fair fight.....your tactics stink!

    Running a rooted RAZR MAXX! Now on ICS

  2. #2
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    If it was just doing it on one PC, I would place the blame on the PC. However on two different ones I would say it is the device. Best to deal with vzw on this as you don't want the issue creeping up again in the future.

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    I got that message the first time I plugged mine into the computer. When I plugged it in, I had to open the notification and click on PC Mode, install drivers, click on USB Mode, install drivers, etc. until all four were done.
    redtarget likes this.

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    Quote Originally Posted by noXcuse View Post
    I got that message the first time I plugged mine into the computer. When I plugged it in, I had to open the notification and click on PC Mode, install drivers, click on USB Mode, install drivers, etc. until all four were done.
    Thanks! I completely forgot about this step!

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    He might have told the phone to Charge Only when connected to the USB. In that case, the computer will never see it.

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    I neglected to mention that I did attempt to double check that. I will clarify that not only does the PC not recognize the phone, but the phone does not recognize that it's been plugged in either. No notification comes up. Yes I did try it with my cable as well as his.


    Hopefully our VZW guy will get a hold of him tomorrow. Boss has about 1200 pics on the stupid phone that he wants to transfer to someone and I really don't want to have to upload them to my Box account, organize them and send them. It'd be a lot easier for him to go to his buddies house and plug in and let HIM copy them.
    If you find yourself in a fair fight.....your tactics stink!

    Running a rooted RAZR MAXX! Now on ICS

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    I know it might be a PITA, but can't he just take the SD card out and put it directly into the card reader on the computer? At least for a temporary solution?

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    Quote Originally Posted by hey_poolboy View Post
    I neglected to mention that I did attempt to double check that. I will clarify that not only does the PC not recognize the phone, but the phone does not recognize that it's been plugged in either. No notification comes up. Yes I did try it with my cable as well as his.


    Hopefully our VZW guy will get a hold of him tomorrow. Boss has about 1200 pics on the stupid phone that he wants to transfer to someone and I really don't want to have to upload them to my Box account, organize them and send them. It'd be a lot easier for him to go to his buddies house and plug in and let HIM copy them.
    Ahhh that sucks. Ya, if the phone doesn't even know it's plugged in, then that's a problem. I had this same experience one time with a cable. The cable wouldn't work on my Bionic, but it worked fine for years with my Dinc.

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    Quote Originally Posted by noXcuse View Post
    I know it might be a PITA, but can't he just take the SD card out and put it directly into the card reader on the computer? At least for a temporary solution?
    Card reader, what's that? LOL
    We have smart phones....we're not supposed to need those any longer. Hah.
    If you find yourself in a fair fight.....your tactics stink!

    Running a rooted RAZR MAXX! Now on ICS

  10. #10
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    Lol. Just a thought.

 

 

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